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Help & FAQ

What does One-stop Shopping Service mean?

1. Q: Are you factory or trading company? 

A: We are OEM factory located in Fujian Xiamen, which have more than 14 years experience during the packaging industry. 

2. Q: Can i get a sample of wholesale makeup tools box packaging before place an order?
A: Of course,we can provide a ready or custom sample box before mass production.The ready sample is free of charge however, the custom sample will occur sample charge.

3. Q: How soon we can get a sample? 
A: Usually, the sample production takes about 4-5 workdays.In addition, the express takes about 3 days.

4. Q: How to start the mass production?
A: We start the production once we receive the 50% deposite.The balance will be asked after we finished the production.

5. Q: What is the Terms of Payment? 
A: L/C , T/T , PayPal, Credit Card 

6. Q: How many days for shipping? Shipping Methods and Lead Time?
A: 1)By Express: 3-5 working days to your door (DHL, UPS, TNT, FedEx...) 
2)By Air: 5-8 working days to your airport 
3)By Sea: Pls advise your port of destination, the exact days will be confirmed by our forwarders, and the following lead time is for your reference. Europe and America (25 - 35 days), Asia (3-7 days), Australia ( 16-23 days) 

7. Q: Rule of Samples?
A: 1. Lead Time: 2 or 3 working days for white mock-up samples; 5 or 6 working days for color samples (customized design) after artwork approval. 

2.Sample Set-up Fee: 
1).It's free for all for a regular customer
2).For new customers, we can refund sample cost when order confirmed over 5000usd.

3).It's for free for white mock-up samples.

If there are other questions, please contact us for a solution!

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